Other hosts hit healthy or unhealthy and stop. We trace every request from browser to database and back, read your code alongside it, and tell you which line is broken. The diagnostic report lands in your inbox before your monitoring vendor has finished aggregating.
Evidence
trace 4e9a82c: browser → nginx → php-fpm → mysql
slowest span: SELECT * FROM cart_items WHERE cart_id = ?
19,840 rows · 14.2s · no index used Code Location
app/Http/Controllers/CheckoutController.php:127
$items = $cart->items()->with('product')->get(); Recommended Fix
1. Add index: cart_items (cart_id, created_at) 2. Eager-load product.images to drop N+1 Expected p99: 14s → ~120ms
Built For PHP — Including
Hosted As
Each is the same platform tuned for one framework — synpress for WordPress, synmage for Magento, synware for Shopware, synavel for Laravel. One engine, four front doors.
100%
Trace capture — no sampling
15-Minute
Human support SLA · 24/7/365
Every Deploy
Ships a diagnostic report
Zero-Downtime
Blue/green cutover on every release
~35 Tools
MCP server — your coding agent drives the platform
PCI-DSS SAQ D
GDPR-ready · Per-tenant KMS
Cross-Region
Disaster recovery on every plan
Other hosts buy monitoring tools and bolt them on. We built the platform that the monitoring is. Our agents read logs, traces, performance metrics, and your application code at the same time, then write a diagnostic report that names the line, explains the cause, and tells you how to fix it.
Monitoring tools show dashboards. We tell you the answer.
The default for unhealthy infrastructure is hulk-smash: kill the pod, restart, move on. But a restart destroys the evidence you need to find the root cause. Most hosts send you a ticket that says "high CPU detected, we killed your pod" — no diagnosis, no record, no answer.
We do the opposite. When something degrades, we capture the forensics first, write down what's wrong and why, then take the least destructive action — a restart is the last resort, never the first reflex. On the infrastructure underneath your app we act on that ourselves: cancel a runaway query, drain a bad connection, scale up a replacement. On your application, you hold the switch — security threats are always watched and can't be switched off, but every other fix waits for your say-so.
Other hosts tell you the server is healthy and close the ticket. We already know what's wrong — the diagnostic report was waiting in your inbox before you opened the chat. Support is what we sell. The hosting is how we deliver it.
When you do need a person, you get one fast: a 15-minute response SLA, 24/7/365, staffed by engineers who read the same diagnostic you do. Other hosts race to answer the ticket quickly. We race to make the ticket unnecessary — the answer reaches you before the question does.
Eric Hileman — co-founder, MageMojo (Magento hosting)
Martin Pachol — co-founder, MageMojo
Nemanja Djuric — former Tier 2 SRE lead
We ran Magento hosting at scale and sold it. Synsmarts is what we'd build knowing everything that broke.
Every deploy ships with a diagnostic report. Slow query? We name the line. Memory leak? We trace the allocation. Not a dashboard. The answer.
100% trace capture, no sampling. Every request, every database query, every cache call. Reconstruct any incident after the fact.
Point Claude Code or Cursor at our MCP server and your agent deploys, rolls back, restarts workers, and queries traces from your IDE. ~35 tools, the same surface our ops team uses. Tenant-scoped API keys.
Prism puts every change in front of a panel of independent frontier AI models that must reach consensus before it ships — the same review gate we run on our own platform. Point it at your deploys and catch the bug a single reviewer would miss.
Your MySQL, Redis, code index, and KMS keys are physically separated from every other tenant. No cross-tenant data paths. PII and payment data never leave your namespace.
Hourly backups. Continuous binlog shipping. Point-in-time restore to any timestamp in the last 14 days. Cross-region disaster recovery on every plan.
Every release goes out blue/green: the new build comes up beside the live one and only takes traffic after it passes health and canary gates. Your cache stays warm, sessions survive the cutover, and a failed deploy auto-reverts before anyone hits it. True zero downtime — no cold start, no dropped cart, no maintenance page.
Every tenant serves through Cloudflare's global edge, on a PHP stack with OPcache and FastCGI Cache tuned in from the first deploy. The object cache survives blue/green releases, so a deploy never cold-starts your site. Speed is the baseline, not an upsell.
Flash sale, product launch, Black Friday — resources scale up to meet the spike and back down when it passes. Burst to 3× your base reservation, the first 10% of the month free. No manual resize, no collapse at the door.
PCI-DSS SAQ D as a Service Provider. GDPR-ready data handling. Per-tenant KMS keys, audit logs retained 12 months, redaction before storage.
Already on another host? We move you — no data loss, no DNS surprises, no maintenance window your customers will notice. Here is the whole path, start to finish.
rsync, SSH, mysqldump, or a container image — whatever you already have. No special export, no downtime to hand it over.
Your app comes up on the platform beside your live site, so we verify the stack runs clean for your code before anything moves.
On your schedule. Traffic shifts to the new stack with no maintenance page and no dropped carts.
Minutes after the first deploy, the diagnostic engine names what is slow and how to fix it — the same report every customer gets, now running on your code.
Talk to us before you sign. We will scope the move and tell you straight if anything in your stack needs attention first.
WordPress, Magento, Shopware, Laravel, and any PHP application. We ship base images per PHP version per app type. If your stack runs on PHP, we host it.
Resource-based, per-minute. You buy reserved CPU and memory; we bill on allocated resources. Burst beyond your reservation is free up to 10% of the month; past that, overage applies at 2× base rate on the peak above base.
SAQ D as a Service Provider. We process and transmit cardholder data via PHP-FPM to external processors (Stripe, Braintree, Authorize.net) but never store it. CDE boundary: Cloudflare → NLB → Envoy → nginx → PHP-FPM.
Single-AZ tenants have 5-30 min RTO from backup-based restore. Multi-AZ HA tenants have seconds RTO via automatic failover. The diagnostic engine triages before remediating — restarts don't happen until we capture forensics. Need the highest tier of availability? We offer 99.999% uptime as a paid option for tenants that require it, on multi-AZ HA with automatic failover.
