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An incident on a Magento store running on synsmarts, caught, patched, and applied the same morning. Store name withheld.

Critical checkout c41d7b2e · 2026-09-02 · 09:14 UTC

Checkout failing after a module update

Every order attempt since the 09:11 deploy of acme-discounts 3.2.0 ended in a fatal at the cart total.

Details

acme-discounts 3.2.0 calls a method the store's cart no longer exposes. The trace shows the fatal at class-cart-hook.php:88 on every checkout request since the deploy; the patch calls the method that exists and keeps the discount logic intact.

Measured impact

Checkout requests ending in a fatal. Seven minutes from the first error to the fix live.

Before: 100%
After: 0%
Reduction: 100%

Patch

app/code/Acme/Discounts/Hook/class-cart-hook.php +1 −1

…		@@
1		$totals = $cart->get_totals_v2();
	1	$totals = $cart->get_totals();

Approve and apply Download patch

Approved at 09:16, applied by the platform at 09:17, checkout verified clean at 09:18. Checked at each deploy since.

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