Accept a Team invitation

A Team owner or admin sends an invitation to a specific email address. Accept it with the synsmarts account that uses that exact address. The invitation expires after seven days.

Accept with an existing account

1. Open the latest Team invitation email.
2. Select the invitation link.
3. Sign in with the invited email address if prompted.

After sign-in, synsmarts validates and accepts the invitation automatically, then opens the Team. The role assigned by the sender controls what you can manage.

Accept while creating an account

1. Open the invitation link.
2. Select Create an account.
3. Register the exact email address that received the invitation.
4. Verify the email.
5. Continue to the portal. synsmarts resumes and accepts the invitation.

When signup and verification finish in the same browser, the portal normally returns to the pending invitation automatically.

If verification opens in another browser or device, sign in there and then reopen the latest invitation email. The invitation link, not the portal home, restores the acceptance screen.

Resolve invitation problems

• Signed in with a different email: sign out, sign in with the invited address, and reopen the invitation.
• Invitation is invalid or expired: ask a Team owner or admin to resend it.
• Invitation was resent: use the newest email. Resending invalidates the previous link and starts a new seven-day acceptance period.
• Invitation was revoked: ask the sender to create a new invitation.
• Team membership limit reached: ask the Team owner to remove an unused member or increase the available membership before you retry.
• Acceptance already completed: return to the portal and look for the Team in the Team selector.

For security, invalid, expired, revoked, and wrong-account links can show the same general error. Don’t forward the invitation or send its link to support.

Team owners and admins can manage invitations from Manage Team members.