How-to guide

Transfer Team ownership

Only the current owner can transfer Team ownership. The recipient must already be an active admin on the same Team.

Prepare the recipient

If the intended recipient isn’t an admin:

Invite the person as an admin, or change an existing member’s role to admin.
Wait for a new invitee to accept.
Return to Team settings and select Transfer ownership.

Start the transfer

Select the admin under Transfer ownership to.
Review the permanent-change warning.
Select the confirmation checkbox.
Select Transfer ownership.

If your account has two-factor authentication enabled, synsmarts asks for a fresh six-digit authenticator code. Accounts without 2FA continue without enrolling it for this action.

Starting the transfer doesn’t change the owner. synsmarts first emails the outgoing owner. The selected admin isn’t notified until the outgoing owner confirms that email.

Confirm as the outgoing owner

Open the latest confirmation email and follow its link. Sign in as the owner who started the transfer if prompted.

After confirmation, the selected admin receives the acceptance email. The outgoing owner remains responsible until the recipient accepts. Resending an email invalidates the previous link.

If the confirmation screen reports that the candidate email wasn’t delivered, select Resend to candidate. Don’t restart the transfer while the confirmed transfer is still pending.

Accept as the incoming owner

The recipient opens the latest acceptance email, signs in with the invited account, and reviews the owner responsibilities. Acceptance confirms that the recipient:

becomes the Team owner and cardholder of record;
assumes billing and membership-management responsibility;
agrees to the Terms of Service and Privacy Policy.

After acceptance, the previous owner becomes an admin. Reversing the change requires the new owner to start a new transfer.

Handle an unaccepted transfer

A pending transfer expires after 48 hours. It also stops if account or membership changes invalidate either party’s eligibility.

The portal includes a Cancel ownership transfer screen, but outgoing-owner cancellation may report that it isn’t yet available. If that occurs, allow the transfer to expire or contact support with the Team and transfer details.

For malformed, expired, or already-used email links, use the newest email. If no current link works, start a new transfer after the pending transfer clears.

If sign-in opens the portal home instead of the acceptance screen, reopen the latest transfer email after signing in.